Your trust matters to us. This policy explains, in plain language, what information we collect, how we use it, and your choices.
1. Who we are
TuboTracker ("we", "us") provides profit-analytics reports for social-commerce sellers. You can reach us at help@tubotracker.com.
2. Information we collect
- Account information: your name, email, and password (passwords are stored securely and never in plain text).
- Business data you submit: sales figures, costs, screenshots, files, and notes you upload so we can prepare your report.
- Contact details: information you provide when requesting a free report or contacting us.
- Basic usage data: standard technical information needed to operate and secure the service.
3. How we use your information
- To create your account and let you sign in.
- To prepare and deliver your profit reports.
- To respond to your questions and provide support.
- To improve our service.
We do not sell your data, and we do not share your business numbers with other users or third parties for their own use.
4. How your data is stored and protected
Your data is stored using reputable infrastructure providers with security measures including access controls and encryption in transit. Your uploaded files are kept private to your account.
5. Data retention
We keep your information for as long as your account is active or as needed to provide the service. You may request deletion of your account and associated data by emailing us.
6. Your rights
You may request access to, correction of, or deletion of your personal data. Under the Philippines' Data Privacy Act of 2012, you have rights regarding your personal information. To exercise these, contact help@tubotracker.com.
7. Third-party services
We use trusted third-party providers to operate the service (for example, hosting, database, and payment processing). These providers process data only as needed to deliver their function.
8. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the date below.
9. Contact
Questions about your privacy? Email help@tubotracker.com.